Breach of contract, *****.

Booked 5 tickets online for VENOM's 3D showing on Friday 5th October, 7:45PM screening at Cavendish. Money was debited from my account, a confirmation reference was generated and emailed. Showed up to retrieve my booking, when entering the booking reference both myself and the staff there got a message saying "Booking does not exist" or similar.

Was very matter-of-factly met with a reply from the manager saying that the money will be automatically returned into my account in 24-to-48 hours. That was kind of it as far as their response until I pressed for more.

Somewhere along the line, my booking had been cancelled and the seats resold. No one notified me, I wasted the time, money, and energy of my friends and myself. No one took ownership of the fault. It was very much left in a tone of "well yeah good luck cheers", and if for whatever reason the money wasn't automatically returned I would have to spend my own time and energy chasing these companies down.

Furthermore, the branch either had no means to or no intention to generate a support ticket/reference number or notify the appropriate departments of this issue.

Even with the money now finally being returned to my account, with all the travel and effort my friends and I are still at a nett loss, and haven't even seen the film.

Once I purchased the tickets, the onus was on Ster-Kinekor to deliver the service/product promised as per willing buyer-willing seller.

Either the branch staff are unprofessional and uncooperative, or Ster-Kinekor's systems are archaic and improperly configured and only pretend to be modern, or both.

They can confirm the existence of my tickets by checking the call I had with their support line at 12:45 PM on Friday 5th October 2018.