1 reviews | Active since Apr 2017

18 Apr 2017, 15:33

Booking tickets - Service at Cresta

<p>So over the weekend we wanted to watch F8, tried booking tickets online (what a mission) that ended up being unsuccessful as we wanted to watch F8 in prestige we then watched Beauty and the Beast. The movies was not cleaned properly so left it and on Sunday we tried again booking tickets, This time we ended up with a choice of having a sofa in prestige but did not allow us to proceed as there was one seat open next to us (like this is my problem?) When I phoned they had me on hold for longer than 20min when we tried booking again the tickets was gone. We had to watch F8 in a normal cinema that was once again dirty the air cons was on for 5 min of the movies and the rest off, it was so hot inside the cinema and when we walked out it was freezing when I asked for a manager he was off duty it was late the staff member told me! So thanks Sterkinekor for wasting my time trying to book tickets, getting popcorn standing in the queue for more than 30min and you did it twice and to top it I now have a cold!<br /> <br /> I don’t even think someone would respond to this, if the service was so bad at the actual venue how this would be any better! At least Numetro makes effort with the clients! </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply19 Jan 2018, 14:10
Official

We are sorry to learn about the service you received from one of our cinemas ,we have escalated this matter to the cinema manager who will investigate .