JP
Jacques P

1 reviews | Active since Sept 2013

14 Jun 2015, 17:40

Booking Seats doesnt work.

Hi <br> <br> I booked the 14:30 Jurassic World movie online for River Square mall, a seat in the middle of the theatre because it was a 3d movie. I Purchased and when i went to collect the ticket at the cinema i saw that my seat number has moved to the last row at the back in the corner, the best seat to sit when watching a 3d movie. There was no notification that my seat was not available or that it moved and the cinema was not that full. <br> <br> I'm not impressed. If you buy online to reserve a seat then you might as well go gamble your money at the casino.<br> Thank you Ster-Kinekor for the great time at the movies!

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply23 Jun 2015, 10:03
Official
Hello Jacques8887,

Thank you for reporting this. We apologize for the inconvenience caused to you.

Your complaint has been forwarded to the relevant department who will revert back to you soon.

Regards,
Ster-Kinekor