CM
Clinton M

1 reviews | Active since Sept 2017

06 Sept 2017, 10:28

Booking on the Ster Kinekor Website

Whoever made this Website should go back to school. More than once I have gone through the whole procedure, which in itself is a ***** up (having to enter your Value cards, before even choosing a seat? how dumb!) only to find that the payment went through, but the booking wasn't completed. Now I have to the branch to get my money back, only for it to happen again! Not to mention numerous freezes on the site and just an absolute mess of a lay out. Been going to Ster-Kinekor for years now, but this is just terrible services...and tis suppose to improve the way you garner your ticket, not hinder it.

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply06 Sept 2017, 19:03
Official

Dear Clinton

Thank you for taking your time to communicate with us. We have every desire to address your needs and provide the best solution available to resolve the issue at hand and as soon as possible. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.