Booking Issues

I have made a booking via my cellphone twice now and I chose Mall of Africa as the preferred cinema, however on 6th Jan I booked for Jumanji at the system booked me at Sandton. I called and they helped by helping me change the ticket for another show on another day as a refund will take 14 to 21 days. Then again yesterday I booked for Paddington at Mall of Africa (booking ***) and was booked at Blue Route although I double checked that it was Mall of Africa. So I immediately call Ster-Kinekor yesterday to ask them to change it and I get told that they can't, but instead will refund me. So I ask but why did this happen, they said that Paddington isn't showing at Mall of Africa...so since I was already at the mall I went to check and Paddington was showing, so I had to book again. I still don't see the refund of R70 though. So while I still got to watch what I wanted after booking and paying TWICE why is it such a hassle to book a ticket. Is Ster-kinekor having issues with the system while booking via cellphones?