Booking gone wrong

Good day,<br> I made a booking for 5 IMAX tickets on 19 March for Batman v Superman for the 11am show 26 March using the Ster Kinekor app. We selected the 5 seats and made the payment. I received the confirmation of the booking but when I went back to check the seats it showed the seats as unreserved. <br> I then called the ticket line and the person said that our seats were placed in the D row, not the H row which I selected. I asked if they can change the seats and was told no I need to cancel the booking, wait three days for the money to returned and then make the booking again. <br> <br> The reason why we selected 11am on the 26th was because at that time it was the only show that still had seats still available in the H Row where we prefer to sit. <br> By the time the money reflected back in my account all the shows were mostly sold out and we ended up having to select seats apart from each other. <br> We also never received the Batman v Superman keychain that is advertised on the website for IMAX bookings.<br> <br> We were really appalled by the service or lack there of with assistance in sorting out the initial issue and then having to reschedule and make arrangements for another show.