Blatant lies!

While I was booking my Prestige ticket online, the app closed. So I started the whole process again. I handed my booking ref WJRT5Z7 to prestige staff member and watched the movie. 2 days later, I realised I had been charged double, The booking ref: WFK6R82 was charged when the app closed, and even though nobody collected the ticket or sat in the seat, Ster Kinekor says that it was collected and they wont help me. *******! The seat C8 was empty!!!! (the booking reference was sitting in my mailbox until I realised 2 days later! ) Staff error along with all the food order errors that night. This needs to be corrected. I refuse to pay for the staff's incompetency!