Beware: Ster Kinekor call booking centre is a ****

Your telephonic call booking centre is a ****. On Saturday (21/07) phoned in to book movie tickets. Once you have provided all the necessary information and then payment is confirmed, they now inform you there is a problem with the system and therefore you cannot get a reference number. The agent will now indicate to you that your payment will now be reversed and this will take up to 48 hours. He then mentioned that I pay an additional R7.00 and he would arrange a complimentary booking. I clearly said no because this story of not receiving reference numbers has happened to me before. I was then referred to a supervisor by the name of Vigie who assured me that she would refund me my booking fee plus the R7.00. How did I now receive a reference number? To date still waiting for my refund. this is a ******* and management needs to investigate . My colleagues at work also had a similar experience.