Baywest - Absolute Shocking!!!

As I received a birthday voucher from Ster-Kinekor. my family and I decided we would go see a movie last night (Baywest) as mine would be free and theirs would be half price, as we all are part of the ster-kinekor club. The service we received was absolutely terrible!!! Firstly we got there before 7, so that we can get our tickets and popcorn ext. I then went to the lady with my husband, while our children waited behind us. The lady then said, she needed someone to authorise my birthday ticket and went off and we waited and waited and after about 10 minutes she reappeared with another lady. I was then told I could only chose a 2D movie as a birthday voucher. I was fine with that, but I only had three options, Aladin, (Which we have already gone to see during the school holidays as a family) Annabelle and Stuber. I then asked the lady, if I chose Stuber, can my children also watch it as Abigail and Amber is 14 and Bianca is 15, the lady said no as the age restriction is 16! I then asked can we then see life of pets 2, she said yes, but I will need to pay for my own ticket as it is 3D....... I then asked if I can pay the difference between a 2D and a 3D as currently we wont be able to watch any 2 D!!!!!! Now, my family and I have spent more than half an hour trying to just get tickets and she went and called another lady and now this is what upsets me. She then in front of us, spoke Xhosa to the lady, not knowing that my husband speaks the language to!!!!! My husband got upset and said we should rather leave as she said we are wasting her time as we want 3D movies.

We are very upset about this, how can you speak in Xhosa in front of people, not knowing that he understands exactly what you are saying.

Thank you for ruining our night. P.S As per the screen, we saw, the life of pets at 19:30 last night, was only booked at 1% of the 209 seats!!!!!!!