1 reviews | Active since Jan 2015
Bad sound spoils an excellent movie
I watched the movie Black Panther on 23 February 2018 at 20h30 at the Somerset Mall Ster-Kinekor movies. The sound in the cinema was very, very bad. This is a very expensive movie ticket, but the sound did not fit the price. Together with that the air-conditioning was also not working. This was a very bad experience which made me decide not to go to Ster-Kinekor Somerset Mall again.
Dear Melanie,
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor
Dear Melanie,
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor