Bad slow service !

On 2018/12/26 I have spent more than R700 for a movie, popcorn and drinks for 3 people( my fiancee my brother and myself) we arrived 30 MIN(half an hour) early for our movie Aqua man at 14:30 on 2018/12/26 we spent the whole 30 min in a Que to receive our popcorn and drinks when we got in the front of the line the lady who should help us said that she WILL NOT be helping us as she is on lunch and left it took another 5 min to get another attention to give us our already paid for beverages. after receiving our popcorn and drinks we went to another lady to give our ticket to go watch our intended movie for which we were already late due to the service we got ! just to be told we may not enter as the "ticket readying machine" is not working!!!

I explained to her what just happened and she confirmed that the movie has already started and left to seek help after 3 more minutes she returned and said we may enter.