Bad service from management.

Talk about bad service, A lady named Lillian Mathole from Sterland Arcadia The-so called manager with a very bad attitude after waiting on a queue for almost 30minutes just to be told that we have not purchased the correct tickets and we are not allowed inside the cinema even though we had proof of payment and a bank statement. She blatantly told us it is not her problem. She rolled her eyes multiple times and even insisted we might have picked up the ticket slip.The manager and her staff had No name tags on. We ended up leaving without even getting our money back and she couldn’t have been less bothered. Her staff was way more concerned but she simply didn’t try.