Bad service and slow response

My husband and I went for a sunday movie and the movie started at 11h45. When we arrived there, the lines and booking was so backed up with more than 10 people waiting at each service station to buy tickets. Luckily we had pre-booked and only had to collect tickets. We then proceeded to the popcorn lines and there were also more than 10 people per line waiting to be served. There was a whole other popcorn station available but was closed up. Only 4 people were helping behind the station we were waiting at. We then decided to skip this and to go straight ahead to the movie theatre because we were definitely going to miss our movie if we continued to wait.<br> When I returned, hoping for some reprieve of the lines, I walked into the same situation. People were openly grumbling and complaining and some had already missed 30 minutes or more of their movie, I having also missed a half hour of mad max to wait in the lines. When some approached the manager, she just raised her shoulders and walked on. Truly disgusting behaviour from management towards customers who paid almost R80 a ticket.