Bad Service and Bad Planning

I BOOKED TICKETS ON-LINE FOR THE RELEASE OF FAST AND FURIOUS 7 LAST WEEK THURS AND ARRIVED EARLY TO AVOID FRUSTRATION, STOOD IN THE REFRESHMENT QUEUE FOR 1,20 MIN'S DUE TO LACK OF URGENCY, NO CHANGE, NO POPCORN, BAD ATTITUDE,NO PLANNING FROM MANAGEMENT TO ENSURE STATIONS ARE MANNED DUE TO SUCH A BLOCKBUSTER RELEASE..I WAS GREETED WITH SUCH BAD ATTITUDE WHEN ENQUIRED WHY WE HAD TO WAIT SO LONG AND WHY A COMPLETE REFRESHMENT STAND IS VACANT-AS THE MOVIE STARTED WHICH WE MISSED A JUNK OF AFTER PLANNING TO ARRIVE AN HR EARLY AND TO BOOK FOR CONVENIENCE, ESPECIALLY WHEN YOU SPEND A FORTUNE FOR 5 TICKETS AND REFRESHMENTS.DOES MANAGEMENT CARE? I DON'T THINK SO,I GUESS THIS IS THE SERVICE U GET FROM STER-KINEKOR FOR THE PRICE FOR ENTERTAINMENT- WORST THAN QUEUEING OR SERVICE EXPECTED FROM A GOVERNMENT OFFICE.