Bad service

On Sunday 26/04/2015 my fiance and I went to the Ster-Kinekor at Gateway. We purchased our tickets and got into the queue for popcorn an hour before our movie was due to start. <br> There were 2 queues and 4 people before us in the queue that we joined. We stood in the queue for 30 minutes without moving an inch, at that point another queue formed next to us (a third queue) and that queue moved faster than ours. After 45 minutes it was finally our turn.<br> We ordered and the attendants system froze before we could pay, she did not know how to fix the problem, and nobody could help her. There was no management around.<br> We asked to pay at another til and she advised that nobody wants to assist her in letting us pay.<br> Her system finally started working, we paid and took our goodies.<br> Thereafter we went to get popcorn flavor. All the containers were empty except for salt & vinegar and plain salt.<br> At this point we were late for our movie.<br> Considering the cost of the tickets are close to R150 a pair and a combo meal another R60 each, I think one would expect to get better service delivery from an institution as large and prominent as Ster-Kinekor.