Bad Service

The past 4 times I watched a movie at Cresta, I have received bad service from the guys helping me. They are always offline, I have a Vitality movie card which I was not carrying today and the last time I watched movie, which didn't bother me much because I know they can punch in my id number and they will get my all details, but they were offline line like always and I argued with the cashier because he wanted me to pay a full price just because their own system is always offline. And on top of that his attitude was not helping, he didn't care at all about his customers