bad service

I went to Ster-Kinekor on Tuesday 10/09/2024 in Eastgate where I booked a ticket with my seat number only to find that the seats were wet when I entered the movie room. I was told to sit in front as they had just washed the seats. I find it very unacceptable that I was not told before I book a ticket, that I must be aware that the seats are wet before booking a ticket. It has become a norm with this brand the last I had a shabby treatment in Southgate