bad service

I was charged 4 times 2 weeks ago. At the time when i was being charged i could see the transaction going out, and i informed them and was told that it doesn't reflect on their side so they kept charging.I went to complain last week Wednesday at the branch ,and i was kept there for more than 30 minutes ,then after I insisted that they atleast check their reports ,i was told there is nothing they can do ,because they cant see anything reflecting on their report.i then called the head office , who referred me back to the branch telling me there is nothing they can do on their side.lady i spoke to at least gave me the email address of the regional manager , i emailed him last week Thursday and even today , i have not received response from him.<br> i have been tossed back and forth and no one wants to take the responsibility , or even check their bank statement.<br> Does this mean i have been ****** and will never ever receive my money?<br> does this mean service in south African has come to this? where a company can just ignore you and take your money and not even feel any remorse , are these type of people who gave me bad service including the two managers the future of reta