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Luke R
1 reviews | Active since Jul 2018
01 Jun 2019, 13:58
bad quality visuals and sound once again
A friend and I went to see Aladdin 3D yesterday evening 8:00 pm at somerset west in cinema 2 and it was a very disappointing experience! The screen was so incredibly dim/dull/dark, even the daytime scenes of the movie were blurry and seemed to have a green/blue hue to them. This was not just because it was a 3D movie. I have seen very clear and bright 3D movies. This was so bad that it ruined the experience of the movie which we were so incredibly excited to see. The sound was also terrible, very flat and hardly dynamic, and soft at times. Very disappointing, this is not the first time I have complained about poor audio and visuals at ster kinekor somerset west. What will be done about this?
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Replies (3)
Ster-Kinekor's replyOfficial
07 Jun 2019, 11:41 Good Day
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Ster-Kinekor's reply07 Jun 2019, 11:41
Official
Good Day
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
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Luke R's updateReviewer Update
07 Jun 2019, 12:48Still no contact a whole week later, bad service and seems you just don't care about your customers!
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Luke R's update07 Jun 2019, 12:48
Reviewer Update
Still no contact a whole week later, bad service and seems you just don't care about your customers!
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Luke R's updateReviewer Update
12 Jun 2019, 13:37 I am still waiting to hear back from you about a bad experience at Somerset Mall Ster Kinekor, waiting 2 weeks for someone to contact me. Clearly you don't care about your customers!!!
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Luke R's update12 Jun 2019, 13:37
Reviewer Update
I am still waiting to hear back from you about a bad experience at Somerset Mall Ster Kinekor, waiting 2 weeks for someone to contact me. Clearly you don't care about your customers!!!