Bad online service

<p>Hi, I have had a situation with Ster Kinekor where I booked tikcets for myself, my son and husband on 26 August 2016. But the same day my husband phoned me to let me know that his flight from Namibia to CPT has been cancelled and that he is scheduled to return the following monday, 29 August 2016. So after being on the phone with the Ster Kinekor, to try and cancel my booking in time (In fear of loosing my booking by being too late) contact number ********** , for nearly 4 hours on and off, they answered the afternoon @ 04:30pm, they told me that its not necassry for an explanation and that i have the right to cancel. Then asked for my credit card as I purchased the tickets online. I explained to the lady that I have paid via the cell pay option that they gave me. After this the lady said to me that I cannot cancel and needs to sell my tickets in order to get my money back....This was a day before we have booked, and as I have explained to her that we do not know people who are interested in the movies that we watch. And after I have requested to speak to her supervisor, they all telling me that they, unfortunately, cannot help me. I made it clear to them that I was very unhappy and the lady then proceeded to take my cheque card details as well as ID number name and cellphone number and informed me that she would get back to me. It is just over a week and I have still heard nothing from them. they still do not answer they calls and have not rep**** to any of the emials that I have sent.</p>