SK
Sumeshree K

1 reviews | Active since Aug 2015

08 Mar 2016, 07:22

bad odour at gateway cinemas

Upon visiting the movie theatres at Gateway SterKinekor more than 2 times this year already, as you approach the carpeted area to get to your cinema there is a strong unpleasant odour, similar to a damp smell. On 5 March 2016 Cine 6 had a urine odour at the entrance. Staff are not friendly when receiving customers to enter the theatres. Also, cinema prestige is advertised as having staff greet you at the door, selecting menu options from a tablet and being shown to your seats,this however is not a reality and possibly indicates false advertising.Very disappointing Ster Kinekor Gateway.

0
Replies (1)
Ster-Kinekor
Ster-Kinekor's reply08 Mar 2016, 16:05
Official
Hello Sk1,

Thank you for taking the time to tell us of your experience.

Your complaint has been sent to the relevant department who will make contact with you.

Regards
Ster-Kinekor