Bad form by Ster-kinekor

When booking tickets everything was booked besides seats A1-2 which were highlighted for me on your booking platform so i booked without hesitation. Once entering the prestige lounge no menu was given to me and after 20 minutes of waiting i had asked a waiter if i could order to be told your movie starts in 30 minutes go sit down and wait, finally after getting our snacks which took another 15 minutes, we had entered the cinema only to find out that we had booked a wheelchair seat which your system failed to mention. When speaking to the manager i get told this happens often and she will give me free tickets to come back and watch, which i accepted, she had then sent a waiter to give me 1 ticket and didn't have the audacity to give it to me her self, however when speaking to her before it sounds as if i would be given 2 as we did not even watch the movie as the seat for wheelchair. so i had paid over R500 in tickets and snacks for my movie, which i did not watch due to **** seating, to only get reimbursed on 1 ticket no popcorn no drink no snack. Im sorry but when you pay for a premium service you expect premium service and this was practically no service with a **** attitude.