Bad Experience at Sandton Prestige

Booked 3 tickets for Fast and Furious 7 to be watched at Sandton Prestige Cinema, on Friday (03/04/2014) @ 17h00. Whilst waiting for the screening, angry and disgruntled customers came out of the cinema saying we are wasting our time. A manager on duty Senzo, in all fairness, tried to pacify the crowd and get a technician in to look at the screening quality. Our movie eventually began at 17h45. All was good, until 30-45 minutes into the movie...it kept cutting out! To say we were disappointed was an understatement but it was no fault of the staff but everything that happened thereafter was a disaster. Senzo, popped his head in, stood at the back, apologized and promised everyone a refund. Only problem was he did not communicate very effectively to his staff. My question are,<br> 1. Will ANY Ster Kinkeor Prestige honor the complimentary ticket that was just signed?<br> <br> 2. Is this valid for any movie?<br> <br> 3. Senzo started off handling the customers very well but ended up just aggrevating everyone...is that the way your PRESTIGE brand ambassador should be.