Bad Experience

<p>What a waste to buy prestige tickets at Ster-Kinekor Cresta. They have no liquor license nor do they sell food. They do however have menus with all these items on there.</p> <p>Will never go back, Staff telling us that you can buy drinks from the opposite restaurant and then bring them into the cinema? What? This is ******* and I bet the owners of the restaurant would not agree to this. After a mini lecture on customer service from my side, your staff blamed it on Head Office. As usual, why deal with this issue yourself? Must be the fat cats, it’s been like this for more than a year! (A+ for company loyalty)</p> <p>Needless to say, we were already late for the movie because of this please-explanation-blame-shifting seesaw. When we finally got to our seats, the cinema was full. Seats double booked? This again was a "system glitch" and not their fault. We ended up leaving everything as the experience was beginning to make my blood boil. Hope you sort out your staff by giving them some much needed customer service training. Also, just a reminder, ENGLISH is the business language of the world. Your staff should also be made aware of this. Someone who is already ****ed off just might knock their heads in when they speak to each other about you and then start to laugh. You can clearly see that respect, integrity and loyalty are not part of your company’s values.</p> <p>Let me know should you need photo evidence of your *********** staff. </p>