MC
Morne C

1 reviews | Active since Oct 2014

06 Jul 2017, 14:36

Bad Experiance

<p>Before we watched a movie at Boardwalk cinemas in Richards bay , we had a bite to eat at the local Panarotti's restuarant , we had food left and requested a doggy bag , on entering the cinemas we where informed that we are not allowed to take the food in to the cinemas, the kady told us that we can leave it in th mangers office , after the movie I colected the container form the managers office , on leaving the cinema I checked thre container and found that it was empty , the food has been eaten , some s****s was left in the container , I went back to the manger and he took our details and promised that someone will phone us in the following day or two . Up to now nothing has come from it , I even left acomplaint on Sterkinekor web site and was informed that they will looked into it , but nothing happened so far , I am tired of being misstreated , so i would like to warn other movie going patrons to be cautious</p>

0
Replies (2)
Ster-Kinekor
Ster-Kinekor's reply08 Aug 2017, 12:58
Official

Dear Morne

We have every desire to address your needs and provide the best solution available to resolve the issue at hand and as soon as possible. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

MC
Morne C's update25 Aug 2017, 12:19
Reviewer Update
I received a response via E-mail that the issue was resolved , there were no description on how and what was done and how I will be compensated for the loss of the food , the way the issue was dealt with is appalling , I had no verbal contact at all .