1 reviews | Active since Jun 2017
bad customer service, never have membership cards available
<p>on the 18th July 2017, I took my two daughters and my mom and niece to go watch a movie at Ster-kinekor in Blueroute mall, as its half price on Tuesdays or supose to be. When i got there I was assisted by a young coloured lady, with no name badge. I asked her for membership cards for the little ones and she advised me that there was nothing and that the kids have to pay full as the movie we wanted to watch was at 19h30 and they only get half price until 19h00. i advised her this is not the first time i come there and there is no cards available, this was my 3rd time now already. I then received a disguisting answer as to you may go somewhere else to any of the other ster-kinekors as we do not have cards available. I asked her did you really tell me to go somewhere else now, with a smile she said yes. I was so disgusited by that i took the kids and left she spoiled my entire evening, after driving all the way to Bluroute you get told to go somewhere else, with a smile...</p>
Dear Michaela Smith
Thank you for taking your time to communicate with us. We have every desire to address your needs and provide the best solution available to resolve the issue at hand and as soon as possible. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Dear Michaela Smith
Thank you for taking your time to communicate with us. We have every desire to address your needs and provide the best solution available to resolve the issue at hand and as soon as possible. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
