Bad Customer Service at Ster-Kenikor Arcadia Pretoria

<p>Had a bad encounter on the 18/12/2016 while going to watch a movie I saw a review of on the internet. I had bought the ticket and upon asking about the price of 500ml water, I was told it was R20.00, so I considered it expensive and opt for R6.50 flavoured water that was sold at Pick n Pay.</p> <p> </p> <p>When approaching the theatre, the lady at the entrance refused me entry as I had water not brought from them even though I brought the ticket. I did try to eplain the reason was that theirs was expensive but she told me I should leave it at the counter and will get it when the movie was finished. I failed to understand that as I bought the water with the intension of drinking it in the theatre, I mean how can they expect me buy their expensive water, well what saddened me the most was that the lady in question ignored me while explaining to her but continued serving other patrons without finishing with me.</p> <p> </p> <p>My question was that "what exactly is their core products they render to clients, is it movie tickets or refreshments? from that encounter it occured to me that you are forced to buy their refreshments if not so you are not allowed inside.</p> <p> </p> <p>I was so dissappointed and asked to speak to the manager in store, but they could not get him to attend to my complain, I had to ask for a refund and cancel my movie plans as I considered it unfair trade practice.</p> <p> </p> <p>Now an R6.50 outside item cost the company R26.00 ticket sale.</p> <p> </p> <p>I understand their refusal but my reason was also that they did not have the kind of water I needed (flavoured) they only had still water.</p> <p> </p> <p>I had to tell the lady that she should go back to school and enroll in customer service class as she was not even polite when refusing me entry, but instead she told me that she had a Bachelors Degree, that is not how to treat or respond to an upset client.</p> <p> </p> <p>I made up my mind that I would rather go to Nu Metro in Menlyn as they don't have a branch in Sunnyside after the poor service I recieved at Ster-Kenikor Arcadia Pretoria.</p> <p> </p> <p>The company should invest in training their staff on customer service and at least compromise with clients as myself.</p> <p> </p> <p>I am deeply dissappointed as I hoped to see the movie but I could not.</p> <p> </p>