Bad customer service and management not giving refund after situation was explained

after writing my review RE: bad service from Ster Kinekor Sterland, someone from Ster Kinekor called me to apologize, but what baffles me is the fact that the injustice that was done is still not rectified, just acknowledgement and a thank you for briniging it to their attention. again shame on you ster kinekor, definitely not getting me as a customer anymore and only bad bad service from my mouth will I utter when it comes to ster kinekor. Even top management cannot use their discretion and make customers happy, Ster Kinekor, you have to review some of the staff you have appointed that directly serve your customers.