Bad customer service

Hi all On the 29th I went to Eastrand mall to watch movies with my husband because it was his birthday, yoh Wat a bad day guess Wat wrong time movie given and wrong finished time, we arrived there at 14:35,the cashier told us that the movie just started and it will be finished at 17:00,ok then we ddnt have a problem with that,, she wanted to replace us the lost cards but one staff member refused saying they only have 50 cards left, I was not happy with your service at all from the cashier to the movie room, what a waste of petrol, my time, everything was just a mess, imagine on someone you loves birthday, what do you called it, we watched movie for only 30 minutes, what a waste of money. The reason why I want replacement card is because even my contacts have changed they didn't even want to listen to me, I don't know is how they treat customers, I expect good customer service there, thats premium mall, but their service sucks, festivals mall service is better than theirs. M angry m not happy at all. Hope you will do something with my complain

Kind Regards

Ster-Kinekor

Tel: 0861 MOVIES (668437)

Email: ***

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