BAD CUSTOMER SERVICE

WHY IS THE TELEPHONE LINE ALWAYS BUSY!! WHY DO YOU MAKE YOUR CUSTOMERS WAIT SO LONG TO GET SERVICE??? IVE TRIED CALLING ON NUMEROUS OCCASIONS AND HAVE BEEN MADE TO WAIT FOR MORE THAN 5MINUTES WITHOUT ANY ANSWER. MY EMAILS NEVER GET REPLIES AND ALL IVE BEEN TRYING TO DO IS REDEEM UNUSED TICKETS. IM CALLING FROM A CELLPHONE AND DONT HAVE THE MONEY TO WASTE WAITING ON YOUR ***********, UNDERSTAFFED CALL CENTER. MAKE YOUR EMPLOYEES HAPPIER BY USING SOME OF THE MONEY YOU MAKE TO HIRE MORE STAFF SO THEY CAN WORK BETTER HOURS TO ANSWER CALLS AND YOUR CUSTOMERS CAN STAY HAPPY. PLEASE GET SOMEONE TO CONTACT ME ASAP. ALSO WHAT EVER HAPPENED TO THE CELLULAR LINE YOU HAD?