Bad customer service

<p>A couple of years ago i went to Cape Gate Mall to get a replacement card,since my old card was worn out already.They gave me the new SK Card and told me that all my loyalty points will be transfered to the new card.I watch movies 3 times a month with my family and often do IMAX.I found out a month ago that NONE of my points were transfered from my old card and that for all the movies i've watched,NO points were ever rewarded!!! I called over a manager who took all my details and assured me that all will be sorted and i need to worry no more.Well, i went to watch an IMAX movie again with my family and decided to buy it online and even downloaded their app on my phone too.I signed up and saw that my point balance is STILL on 0 points??? I bought 5 Imax tickets and STILL NO POINTS shown anywhere!!!! I went to Cape Gate and spoke to one of the girls on duty and once she looked at my card, IMMEDIATELY she told me that i was issued a Pensioners card??? No tell me,How the "F@$k" does that happen??? You guys gave me the card,and it took you almost 2 years to realize and tell me this???? Well i'm pleased to tell you i'm a Nu Metro fan now,went to them to watch a movie in 4D and it was AWESOME!!! I even got discount when swiping my Clicks Clubcard!!! With you i get absolutely nothing for all my years supporting you. Really Really bad.</p>