BAD CUSTOMER EXPERIENCE

I am very disappointed with Ster kinekor Maponya Mall, We bought our tickets nicely and our movie was to start at 14h30pm Acrimony, at 14h15pm me and my mom where at the line to purchase snacks, the lines were long but and the people serving us tried hard to push the line but it didn't help much, as they where only using 2 tills. We entered the Cinema at 15h10pm after waiting for almost 40mins at the line, when me and my mom entered the cinema, to be seated we realised there were people already sitting in our seats according to the receipt we had, we asked ppl to move as they were in our seats as per our tickets, they refused we couldn't find space for 2 ppl, I decided to go back out to ask for assistance, when I went out nobody was there to offer assistance, the cleaning lady who was checking out tickets, showed me a guy wearing one of the Ster -Kinekor T-shirts to help us, they guy tried going back in with me and saw also that it was packed and he also couldn't find any seats for us, said the seats are not marked and ppl just sit wherever they want. He went out showed me the Manager Queen Hlongwane, I will never forget this woman, she is the reason I will never go back to Ster Kinekor Maponya mall, instead of assisting, or finding a solution and apologising for the inconvenience she said there's is nothing she can do, she is also swamped. By that time there were also other ppl coming back complaining about not finding seats for the very same movie, she avoided us and continued checking tickets for others and ignored us, when I asked for her name, she then asked for a lady who was standing in the queue to have her ticket checked for her number, as that woman will be her witness, that she couldn't do anything to resolved my query of not finding seats, A MANAGER saying that was really appalling and disappointing, instead of finding a solution, she said "What do you want a refund?" I said to her I came here for entertainment instead I am faced with this,I bought tickets for a movie I have to watch standing up? she turned away from me and continued speaking to other customers. The guy who initially assisted me came up with a solution,said he will stop and start the movie again, he's only asking for the manager to send someone inn to explain to ppl to seat accordingly and make space, which was done, that's how I got to see the movie. I am still very disappointed, I went to Southgate mall Ster-kinekor on Friday to watch Black Panther and got the best service ever, non of the nonsense I experienced today. My WORD I AM NEVER GOING BACK TO STER KINEKOR MAPONYA MALL EVER... mad for days....