Bad attitude and obsolutely no service

We went to watch a movie at Irene Sterkinekor on 14 Feb 2015 and after 10 minutes into the movie there was load shedding. The branch stamped everybody's tickets and mentioned that another movie can be seen at any branch. Today we wanted to use the 4 tickets while on holiday at Gateway Sterkinekor. We were passed from counter to counter and one of the ladies mentioned she called the manager. The manager was too lazy to come downstairs to sort out our problem and the movie already started. The branch told us we need to sort it out with Irene branch. I called sterkinekor customer service and they reported the problem to Irene with my details and told me Irene would give me a call after problem sorted. I received no call within 2 hours and next show almost started. I then called call centre again informing them that no one responded and they gave me a cellphone number for Irene who nobody answered and no reply to sms sent. I eventually got gold of someone on the number after 3 hours and they had no idea what I was talking about but offered to refund money paid for the ticket. What about messing up half a day on my holiday to sort out this petty issue! You cost me time and money