Bad attitude and no backup stragedy

I am disgusted at the service and the running of the Ster-Kinekor at Gateway. I arrived at around 9 am to make a booking for a show that was starting two hours later. I had received my weekly voucher so that I could see a movie. I went to self service and I kept getting an error saying that the system is offline. I stood in line to speak to an employee in hopes that he could help. I get to the counter and I was told that this often happens and it should be back online in 15 minutes. I understood that things don't always go smoothly. I decided to go and do shopping and then come back and attempt the process again. I arrived after about 20 minutes, tried to do the booking again but to no end. I had tried to get attention from three different staff members, two of which pretended not to hear me and the other kept saying he would come to see me but didn't seem interested in helping as other customers who came after me were then helped. I was forced to then pay for a movie I would have gotten for free. I hate incompetence and I will think twice before ever going to the Gateway Ster-Kinekor again. I will make sure that people I know understand how *********** the service is there.