Bad Attitude and Customer service

We went to watch a movie on Friday 18/09/2015 staring at 22:45pm. we were a little late but got there just before 11pm. No cashiers or staff in sight to assist us. We could walk right into a cinema. We asked an African lady sitting on the bench in the foyer which movie she watched and she answered Transformers, we thought she was a customer but it turns out she was off duty staff member. We eventually found somebody in uniform to assist us and this African lady \off duty"then told the other lady to check whether we had tickets"