Awful Lack of Customer Service

On 27th of April I booked 4 tickets in Sandton to see Avengers Infinity War for the screening on 29 April. The total cost was R308. Booking number: Booking No: 636372.

On the evening of the 29th April, as soon as I arrived home, I sent the following email to ********** I received a case number (CAS-152054-J8N6S2) claiming that my query would be attended to shortly. Here is the email i sent:

Dear Ster-kinekor,

As per the booking confirmation below, you can see that myself and 3 friends booked to see Avengers: Infinity War at the Sandton City SK cinema on Sunday 29th April 2018. When we arrived at the cinema, it was obvious that something was wrong. Another movie-goer was quite upset and demanded to speak to the manager about some issue with the air conditioning. As i didn't know what he was talking about, I didn't pay much attention.

Unfortunately, this turned out to be my worst movie going experience to date! The cinema (#11) had basically zero air conditioning. The cinema became so hot and uncomfortable, I was unable to concentrate on the film because I had sweat constantly forming on my brow! Other movie goers were removing layers and waving pieces of paper in order to cool themselves down. The conditions were untenable and completely ruined any hope I had of enjoying a film I paid full price for and was anticipating seeing!

In addition, numerous individuals in the cinema were on their mobile phones for most of the film - adding to my heightening irritation. I noticed that usually before a movie plays there is a notification about mobile phone usage. This was not the case with Avengers and I wonder if there is a correlation between that and individuals blatantly texting and utilising their phones.

I generally do not complain. But as you can tell from the time of this email, I came home and immediately decided to send this email.

I would appreciate a refund or complementary tickets for the 4 I purchased. Please feel free to contact me directly should you require additional information.

Thank you. Kindest Regards,

On the 22nd of May I sent a follow up email requesting a response. Today is 7 June and I have received ZERO comment or response from anyone at Ster-Kinekor. At this point, I want a FULL refund for this awful experience, as well as the appalling customer service.