Awaiting refund and bad service

<p>Booked tickets in December for 4 people online and when we got to Gateway I was told that there was no booking made. I gave my reference number and kept getting told that I didn't book because there was nothing on the system. I was pushed from one person to the next and the staff were uninterested in assisting so I asked for the manager to assist. I have guests from Johannesburg and it was such a nightmare as they were shocked with the staff and their attitudes that they gave us. We phoned Ster kinekor and I was told that I will be refunded within 72 hours but it is almost 2 months and I am still waiting. I have not been to a ster kinekor since that day to watch a movie because of such terrible services. I would like my money back and should be sent complimentary tickets for all the inconvenience my family and I had to endure. Your call centre staff need training as they are not equipped to help customers.</p>