astonished at the attitude

After my last complaint on hellopeter, the centre manager Marco called and offered me two tickets for the inconvenience suffered. I accepted the offer and i arranged that Saturday the 14 February 2015, I would collect it. I drove that evening from Stellenbosch to parow centre to give them a chance to prove themselves. I was not surprised at all to find an extremely long queue of irate, livid and frustrated customers awaiting a refund after the scheduled load shedding affected at 6pm. I was told to wait in the long queue for my complimentary tickets that was supposed to be an apology for the previous horrific experience i had at that ster kinekor. Today (22 February 2015) i phone AGAIN and after numerous attempts during the week incl today, someone answers and promises that the manager will call me back. I have subsequently had lunch, gone shopping and returned home.... No calls as yet. I have no idea how to articulate the amount of time and petrol money this has cost me.