Assistance during error

I purchased three tickets for the 3rd of July thinking they were for Saturday night. The error is mine, I woke up on Saturday morning to an sms asking for feedback on the show. I then double checked my ticket and realised i had booked for the date earlier than intended.<br> <br> I immediately called the call center and asked for some assistance, I gave them the booking ref numbers etc so that they could see the movie tickets were not used, to ensure that I was not trying to get double tickets for the same show. After clear irritation and then a giggle at mine, the lady huffed a bit then told me she could not refund my ticket or exchange it to today's show, but she would reverse my Vitality discounts so that at least I can use that again. She assured me that I could go and book immediately.<br> <br> So I tried, it showed that our vitality cards had already been used (the night before) so the reversal had not been done. I called again, was greeted with rudeness once again by a different lady only to tell me that it now takes 48 hours. Three movie tickets has now cost me R300. I have supported Ster Kinekor for years, this will probably be the last you see of me. Fix your system to assist clients!