1 reviews | Active since Feb 2017
Appauling service
While watching a movie the screen goes blank. After long 5 min someone comes inside the cinema and tells us to stay put and relax. 10mins later the movie starts playing from the beginning. Can you imagine. Now we must sit there and waste another hour to re watch the same same movie and adverts again. By then we are half way through pop corn and drinks.
We go outside to let the manager know that the movie is starting from scratch. We get the most poorest service ever. We are given lousy vouchers. What about our time and the money we wasted on pop corns.
Please train your staff they are so rude!!!!
Dear Maluba
We thank you for bringing the matter to our attention.
We always endeavor to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Regards,
Sterkinekor
Dear Maluba
We thank you for bringing the matter to our attention.
We always endeavor to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Regards,
Sterkinekor