Appalling service & even more disgraceful customer service

<p>I originally complained to Ster-Kinekors Facebook page (17 April), about a terrible experience I had at their cinema.</p> <p>"I am writing about the very unpleasant experience I had last night at your N1 City branch. I understand that it is a busy eve with F8 being released, but surely there are processes in place to avoid this kind of chaos. Not only were there ridiculously long queues, the self service counters were giving out error messages & once you got to the front of the queue, they were cash only. The staff were unhelpful & had bad attitudes. Once we finally got our tickets, our movie had already started, we waited in yet another queue to get into the film. With one person collecting tickets, eventually we just walked straight through, no one even bothering to check our tickets. We managed to get snacks as we double queued, but couldn't get anywhere close to throwing salt or flavor on our popcorn. Once inside our moderately empty cinema, (we went to see Beauty & the Beast in 3D at R75 per ticket) we were subjected to the following: a dark screen where we had to squint to see (even sending someone out to buy 2 new additional 3D glasses), toddlers - some under the age of 3, running around & screaming throughout the movie, people talking on their cellphones & people walking in shining their torches looking for seats up to 45 mins into the movie. No structure, no control! I will not be returning to this cinema again, as this is not the first time I have encountered issues at that branch, but it is the first time I am complaining. I will take the drive to Canal Walk instead..."</p> <p> </p> <p>They responded asking for my details and that someone would contact me as soon as possible. Back and forth messages from myself asking when I would be contacted, some of which I never even got a response too. It is now 4 May, it is unacceptable that this is how you treat paying customers. The fact that you do not even have the decency to pick up the phone and try to rectify the situation shows a lack of empathy. As someone who works in Marketing & Social Media for a major fashion retailer, I am embarrased for the way you are treating people who support your business. Many of the people I have spoken to weren't surprised as they have had bad experiences with you too, so I will be taking my business elsewhere.</p>