RD
Rashaad D
1 reviews | Active since Aug 2014
06 May 2019, 21:25
Appalling Service
I attempted to book tickets online on the 4th of April 2019. They experienced technical issues and as a result, by booking was unsuccessful, yet my account was debited to the amount of R936.
I have telephoned the call centre each week for an update. I also tried the head office and each time I am put through by reception to a telephone number of ********** . There is simply no answer. I’ve left voice mail messages but to no avail. My contact details have also been left with reception and I yet to receive a response.
To date, I have still not been refunded.
Helpful (0)
Replies (1)0
Replies (1)Ster-Kinekor's replyOfficial
09 Jun 2019, 11:56Good Day Rashaad
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Best regards,
Ster-Kinekor's reply09 Jun 2019, 11:56
Official
Good Day Rashaad
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Best regards,
