Appalling Service

On Saturday 23 January 2016 My Family and I decided to go for a Movie, Because we are Discovery Vitality members I activated our Ster-Kinekor Vitality on-line and selected the E-Card option of which I even printed all of our E-cards. Upon arrival we decided to watch the 17:30 show, Alvin and the Chipmunks for the Kids. The person that assisted us with making the booking advised that we have to pay normal price because we don't have our Ster-Kinekor cards and he would have to physically swipe the cards, I then asked him why he could not put the e-card numbers in manually because the service Kiosk does actually give you the option and he looked at me like I'm crazy or something and advised me that I will have to pay the normal price because I don't have the actual plastic cards. I then advised him to get me the cards and kindly asked if he could speed it up as the show has started already. A few minutes go by I see him standing and laughing and having a fat conversation with a college, when I asked what was happening he gave a look and said I'm waiting for cards and that's when I just went back to the Kiosk and done everything myself and Missed at least 15 Minuets of the actual movie