Appalling customer service, lies and theft.

On the 24th of February 2018 I went into the Ster-Kinekor Fourways site to book 3D tickets for Black Panther. When my confirmation came through the tickets where for a cinema in Cape Town. I had to drive to the mall but by the time we got there the movie was sold out. I complained on twitter and Ster-Kinekor asked me to supply them with my contact details and explain what happened. I was contacted by a lady who said the process of refunding the ticket cost (R178) would be to big a process so she would have 2 3D movie vouchers sent. By 6 March 2018 nothing had come through, I complained and again received the standard anwer that the team would get in touch. 17 March I communicated that I was still waiting on the team to get in touch and was told that they have followed up again for me. 27 March I expresssed my dismay as the blatant disregard Ster-Kinekor had for customer service and the lies they kept feeding me to pacify me. It is now 3 months since the incident and the matter has not been resolved. I just want what is owed to me but Ster-Kinekor wants me to keep begging them