APPALLED AND DISGUSTED

<p>Good Day</p> <p>I trust this email finds you well.</p> <p>As a regular place I go to as it is the closet shopping centre to my home, I frequently go to Parow Centre. On Tuesday, 14 February 2017, I booked tickets for 50 Shades Darker for myself and a friend online earlier that day.</p> <p>The line to retrieve the booked tickets and to purchase tickets was around the corner with only one lady working the counter at the purchase booth. We then proceeded to the extremely long line that circled around the lift and almost to the biltong store on the corner. We then decided that it was 8pm and we did not want to miss any of the movie, that we had been so excited to see.</p> <p>When we walked past the beverage counter, we noticed that the reason for the line was due to the fact that you only had two cashier working the counter on Valentine's Day!!!! This was absolutely appalling and disgusting to me as I have never had this type of service from Ster Kinekor or Parow Centre. The cinema was packed, every seat taken...trailers start and all of a sudden it stops and the lights are on. NO ONE tells us what is happening and 40 min later we have a lady screaming at us an sad excuse of an apology without explanation for the delay! It eventually started at 20:45pm which made me extremely late to pick up my kids from my mother and drive home with them!</p> <p>I had planned a good evening out with a friend and it turned out to be the worst experience I ever had at the mall or Ster Kinekor and I will honestly think twice about going to watch a movie there again.</p> <p> </p> <p>I have emailed the complaints department last week and am still to receive feedback from Ster-Kinekor Parow Centre</p> <p> </p> <p>I sincerely hope that this matter is attended to as soon as possible</p>