1 reviews | Active since Mar 2017
App *****ing from customers!
<p>On Sunday, the 5th of March, I booked two tickets for Logan at the IMAX for Gateway. The movie booked was for 8pm, and the booking was made at 4:15pm.</p> <p>I booked the tickets off of the Ster-Kinekor App. The App took me to a payment page whereby I entered my card details and proceeded to pay. At 16:18, Nedbank sent me a SMS confirmation to say that my account was debited to the value of R145.50 and paid to Ster Kinekor.</p> <p>Immediately after that I was sent back to the App which displayed the message "Payment has not been made"<br />The payment did not reflect on the App and I did not get a reference number for my tickets, the tickets that I paid for were still available to be booked.</p> <p>I then contacted Ster-Kinekor customer care to resolve the issue.<br />First I spoke to a lady to heard my complaint, asked to put me on hold, and then cut the call on me.<br />I immediately called back and spoke to a guy by the name of Sandile. Sandile was extremely unhelpful and I had to fight with him to be put through to the manager.<br />This all occured between 16:15 and 16:30 on Sunday.</p> <p>Thereafter I was put through to Vigie, the manager. She was extremely helpful and clearly explained the process I needed to go through to get my money refunded.</p> <p>I went to Gateway to book another set of tickets to watch Logan. I arrived there at 7:30 for the 8pm movie. However, I was not able to book the tickets as the systems were down and did not allow payment to go through.<br />There was a guy who had the exact same problem as I did, and it was the second time this has happened to him within a week.</p> <p>The amount of R145.50 might be small, but inconvenience it has caused me has been a pain. I've lost out on a date night with my girlfriend, I've wasted alot of fuel, time and money trying to resolve this issue.</p> <p>Ster-Kinekor has lost it's touch, I've deleted the App and will never use it again until it's been updated and these issues resolved. I am not the only person who has had this issue, and it's shocking nothing has been done to rectify this issue.</p>
Dear Valued customer
I really do apologise on behalf of Ster-kinekor for the Inconvenience caused to you, your complaint will be escalated to the relevant department.
Dear Valued customer
I really do apologise on behalf of Ster-kinekor for the Inconvenience caused to you, your complaint will be escalated to the relevant department.
On the 10th of March, I was sent an email from Ster-Kinekor stating that the money will be sent into my bank account within 10 to 14 working days.
I sent all of my details and have been waiting.
Today, the 30th of March (14 business days later), I called Ster-Kinekor to follow up on my refund. After being put on hold, the call agent then informed me that the money will only be sent at 3pm today and that I will have to wait a further 3 to 7 working days.
This tells me that Ster-Kinekor waited 3 weeks to attend to my claim, and then informs me that I have to wait another 1 to 2 weeks to be refunded for money that was taken from my account over a month ago.
I am shocked to think had I not taken time out of my day to call and check up on them, would I have even been paid my refund?
This quality of service is disguting.
On the 10th of March, I was sent an email from Ster-Kinekor stating that the money will be sent into my bank account within 10 to 14 working days.
I sent all of my details and have been waiting.
Today, the 30th of March (14 business days later), I called Ster-Kinekor to follow up on my refund. After being put on hold, the call agent then informed me that the money will only be sent at 3pm today and that I will have to wait a further 3 to 7 working days.
This tells me that Ster-Kinekor waited 3 weeks to attend to my claim, and then informs me that I have to wait another 1 to 2 weeks to be refunded for money that was taken from my account over a month ago.
I am shocked to think had I not taken time out of my day to call and check up on them, would I have even been paid my refund?
This quality of service is disguting.
On the 10th of March, I was sent an email from Ster-Kinekor stating that the money will be sent into my bank account within 10 to 14 working days.
I sent all of my details and have been waiting.
Today, the 30th of March (14 business days later), I called Ster-Kinekor to follow up on my refund. After being put on hold, the call agent then informed me that the money will only be sent at 3pm today and that I will have to wait a further 3 to 7 working days.
This tells me that Ster-Kinekor waited 3 weeks to attend to my claim, and then informs me that I have to wait another 1 to 2 weeks to be refunded for money that was taken from my account over a month ago.
I am shocked to think had I not taken time out of my day to call and check up on them, would I have even been paid my refund?
This quality of service is disguting.
On the 10th of March, I was sent an email from Ster-Kinekor stating that the money will be sent into my bank account within 10 to 14 working days.
I sent all of my details and have been waiting.
Today, the 30th of March (14 business days later), I called Ster-Kinekor to follow up on my refund. After being put on hold, the call agent then informed me that the money will only be sent at 3pm today and that I will have to wait a further 3 to 7 working days.
This tells me that Ster-Kinekor waited 3 weeks to attend to my claim, and then informs me that I have to wait another 1 to 2 weeks to be refunded for money that was taken from my account over a month ago.
I am shocked to think had I not taken time out of my day to call and check up on them, would I have even been paid my refund?
This quality of service is disguting.