App Issue

I tried booking tickets on Saturday afternoon on your app, but I got an error message saying that something like technical error or something and that my money will be refunded. I then went on a little later and my money was taken and the booking made. However, up until now, the original booking which did not go through, still has not been refunded. I am waiting on an amount of R125.50.<br> I spoke to a \supervisor\" at the Cape Gate branch and he told me it could take up to 48hours. I do believe I have been patient enough. But it is too long now. Make it right immediately."