An Unrivalled cinema experience it was not
Pity. I don't frequent movie houses often, but when I do go I expect it to be better than what have set up at home. Such a shame that the experience is so poor now that Ster-Kinekor in Cavendish feels akin to a cattle car going into the movie house. Experience? Pitiful. At the same time, the experience was made even worse with the air-con was not working during the Avengers Movie, ensuring that the last 45 mins was as unpleasant as I have ever felt in a movie. Sweating and breathing in the heavy recycled air from the packed house was simply the worst experience I have ever had watching a movie. Good luck getting me back there in a hurry. It is a great shame that SA companies don't see to it that even if the technical fault was known, the patrons are made to feel welcome and special instead of pretending that nothing is wrong. A simple apology, an on the spot ticket exchange offer or a small token such as a popcorn voucher for our unpleasant experience would have gone a very long way. Alas as customers we are treated like cattle. For the price of an entire months subscription to Netflix, you can keep your "Unrivalled cinema experience."
Thank you for taking the time to let us know about your experience.
Your complaint has been escalated to the relevant department for resolution and feedback.
Kind regards,
Ster-Kinekor
Thank you for taking the time to let us know about your experience.
Your complaint has been escalated to the relevant department for resolution and feedback.
Kind regards,
Ster-Kinekor
