MV
Matthew V
1 reviews | Active since Dec 2016
21 May 2019, 09:50
Age Appropriate Trailers...
So I take my Kids to watch Endgame (PG 10-12) only to have to sit through the BOOKSMART trailer. I don't know if anyone at Ster-Kinekor has actually seen the trailer but it is definitely not okay for an audience of 12Year old kids (Half the people in the movie house). Please do a better job at protecting your audiences, this is unacceptable. That Trailer is for a mature audience not a bunch of kids.
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Ster-Kinekor's replyOfficial
08 Jun 2019, 11:19 Good Day Matthew.
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Ster-Kinekor's reply08 Jun 2019, 11:19
Official
Good Day Matthew.
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
MV
Matthew V's updateReviewer Update
25 Jun 2019, 14:59Just how long is 24-48 Hours. By my scale its 1-2 Days, not 2 Weeks. I really hope your efforts to protect your clients from 'Age Restricted' content is better than your attempt's to get in touch when you say you will.
MV
Matthew V's update25 Jun 2019, 14:59
Reviewer Update
Just how long is 24-48 Hours. By my scale its 1-2 Days, not 2 Weeks. I really hope your efforts to protect your clients from 'Age Restricted' content is better than your attempt's to get in touch when you say you will.