Absolutely terrible service at Ster-Kinekor @ Baywest Mall

<p>It's the school holiday's and what better way than to spend time with your kids at the Movies and play some fun indoor games.. Coolest thing ever.. NOT if you get so bad service that you actually feel staff at the cinema feel like they are doing you a favour by gracing you with their aura.. might I add "attitude"..</p> <p> </p> <p>My wife and 2 boys went to the Ster-Kinekor at Baywest Mall in Port Elizabeth. We arrived at the self-service desk to purchase our movie tickets for Cars 3.. All the boys were ever speaking about was Lightening Macqueen the entire week after seeing the trailer.. So we get to the self help desk and after proessing our tickets, an error appeared on the screen "Cardholder does not qualify"... We managed to get one of the staff members attention who told us that our details were not updated so we needed to go to another station and another staff member would assist us..</p> <p> </p> <p>So we queued in another line.. We get to the till point and was told by the lady (staff) that we should wait in another queue to the right of us to get assistance..</p> <p>So, my wife and 2 very energetic boys waited in another queue.. We finally get to the desk and another lady (staff) asked if we ever used our cards.. "Are you for real".. We were issued with these cards from the very cinema and used them there and to top things off, we get e-mail notification of upcoming movies. I was not impressed. The lady then decided to take down our details and asked us to make sure that we cold access our e-mail accounts because our accounts have been blocked. By who? "Absolutely no idea".. For what?.."Same answer"... So my wife and I decided to get on our phones and access our e-mails.. About 5 minutes pass and the lady comes back and tells us that we should wait in another queue so that the other staff member can help us.. REALLY????</p> <p> </p> <p>The other queue was quite long, so I enquired, "Should we stand at the back of the queue?" to which she responded, "No, just wait in the front".. She did not even bother assisting us any further to take us to the counter so that the other people will know that we are not cutting the queue.. By this time there were already some very upset people waiting for service in the other queue so we decided to wait in the back of the queue..</p> <p> </p> <p>I was really upset at this point and so was my wife and our boys had enough of queue after queue after queue... WE LEFT..</p> <p> </p> <p>Here's the cherry on the top.. As we were leaving in total disgust, I come across a male (Ster-Kinekor staff member - Said his name was Fader or something.. He had no name badge on anyway) whom I enquired with as to who the manager was.. And he responded, "It's me.." At last, I thought the voice of reason.. So I decided to tell him what had happened, hoping that he could assist or do something, because he was wondering around and saw us in the different queue's.. He responded to me saying "Don't worry, I will find out what happened".. As he walked away I asked him "How would you let us know, if you didn't even bother taking down my details.. He responded "I thought that they would have your details.." How on earth does someone get a title of manager when they have zero managerial s****s?? </p> <p> </p> <p>I did tell him very calmly "Don't worry, I believe you are not suited for this position and I will be in contact with Ster-Kinekor to look into this problem" and then we left..</p> <p> </p> <p>What a way to end, what was supposed to be a great family outing on a cold day.. Not to say the least that movies are quite the treat and not affordable all the time, so it is best enjoyed rarely and memories last a long time.. </p> <p> </p> <p>Ster-Kinekor, please can you look into this and provide some feedback, because this is the height of disappointment to say the least.. In this tough and challenging economic climate, I am sure that customer satisfaction should be the focus of your business..</p> <p> </p> <p>Regards!</p>